Information We Collect

We may collect the following information:

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Information you provide

When you contact us or book our services, we may collect:

• Full name

• Email address

• Telephone number (if provided)

• Information contained in your enquiry or message

• Booking details

• Project requirements

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Payment Information

If you make a payment through our website, payment processing is handled securely by our payment provider. We do not store or have access to your full payment card details.

We may receive information including:

• Payment confirmation

• Transaction reference

• Booking details

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Technical Information

When you visit our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Website usage information

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How We Use Your Information

We use your information to:

• Respond to enquiries

• Provide quotes

• Manage bookings

• Process payments

• Deliver photography and videography services

• Communicate with clients

• Send service-related updates regarding bookings and projects

• Send newsletters, promotional offers, discounts, service updates and business news where you have subscribed or where we are otherwise permitted to do so by law

• Improve our website and services

• Comply with legal and accounting obligations

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You can unsubscribe from marketing communications at any time by contacting us directly.

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Website Hosting and Third Parties

Our website is hosted by Wix.

Wix may process certain visitor data including website analytics, security information, form submissions and technical information required to operate the website.

We may also use third-party services including:

• Payment processors

• Email providers

• Analytics providers

These providers only process data as necessary to provide their services.

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Photography and Portfolio Use

As part of our business, we may display photographs and videos created for clients on:

• Our website

• Social media channels

• Marketing materials

• Online portfolios

Where appropriate, we will obtain permission or rely on another lawful basis before publishing identifiable images.

If you believe an image featuring you has been published without appropriate permission, please contact us and we will review your request.

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Data Retention

We retain information only as long as necessary.

Typical retention periods include:

• Contact enquiries: up to 12 months

• Booking records: up to 6 years

• Financial records and invoices: up to 6 years

• Portfolio images: until removed from our portfolio or marketing materials

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Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may use your name and email address to send information about:

• Promotions and special offers

• New services

• Portfolio updates

• Company news

• Events and announcements

We will only send marketing communications where we have your consent or another lawful basis under applicable data protection laws.

You can withdraw your consent and unsubscribe at any time by contacting us directly.

We will never sell your personal information to third parties for marketing purposes.

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Your Rights

Under UK data protection law, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict processing

• Object to processing

• Request transfer of your data

• Withdraw consent where applicable

To exercise these rights, please contact us.

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Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss or disclosure.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

 

Contact

For privacy-related enquiries, please contact:

Email: shotbydot@outlook.com